Frequently Asked Questions
Common Questions About Our Mobile Valeting & Detailing Services
⸻
What areas do you cover?
We provide fully mobile car valeting and detailing services across London and Surrey, including surrounding areas within the M25. If you’re unsure whether we cover your location, feel free to get in touch.
⸻
Do you need access to water or electricity?
In most cases, no. We carry water and have our own power supply on board. If access to water or electricity is available, it can be helpful, but it isn’t essential for most services.
⸻
Do you still carry out services in bad weather?
Light rain is not usually an issue. In cases of heavy rain, freezing temperatures or extreme weather, we may need to reschedule to ensure the best possible results. If this happens, we’ll always communicate with you in advance.
⸻
Do you charge extra for ULEZ areas?
No. We do not charge additional fees for ULEZ zones.
⸻
How long will my service take?
Service times vary depending on the package selected, vehicle size and condition. Estimated timeframes are listed on each service page, and we’re always happy to advise if you’re unsure.
⸻
What’s the difference between valeting and detailing?
Valeting focuses on thorough cleaning and regular maintenance. Detailing involves deeper cleaning, machine polishing and long-term protection. We offer both to suit different vehicles, conditions and requirements.
⸻
What products do you use?
We use professional, trade-grade products from trusted brands, selected to be safe and effective for modern vehicle finishes, interiors and trim.
⸻
Can I combine services or request something bespoke?
Yes. If you’d like to combine services or require something tailored to your vehicle, please get in touch and we’ll be happy to discuss the best option for you.
⸻
Do you offer discounts for regular customers or multiple vehicles?
We offer maintenance options for regular clients and can provide discounts for multiple vehicles cleaned at the same location. Please contact us to discuss your requirements.
⸻
Are you fully insured?
Yes. We are fully insured for all services carried out.
⸻
Can you work discreetly or sign an NDA?
Yes. We understand the importance of privacy and discretion and are happy to sign NDAs where required.
⸻
What days do you operate?
We operate Monday to Sunday, subject to availability. Weekend bookings are recommended in advance.
⸻
Can I contact you by phone?
Yes. You can contact us by phone, email or via our contact form. If we miss your call, we’ll get back to you as soon as possible.
⸻
Do you price match other companies?
We don’t offer price matching. Our pricing reflects the time, products and level of care required to deliver a high-quality service.
⸻
Still Have a Question?
If you can’t find the answer you’re looking for, feel free to get in touch and we’ll be happy to help.
👉 Contact Us
⸻
Fully mobile • London & Surrey • Fully insured